{"id":2697,"date":"2021-12-02T16:57:31","date_gmt":"2021-12-02T15:57:31","guid":{"rendered":"https:\/\/api-k.com\/assistance-contact\/"},"modified":"2024-02-06T10:42:20","modified_gmt":"2024-02-06T09:42:20","slug":"support-contact","status":"publish","type":"page","link":"https:\/\/api-k.com\/en\/support-contact\/","title":{"rendered":"Support &#038; contact"},"content":{"rendered":"\n<div id='block_e42b4ac110717975eeac5303ea71f2ef' class='text-image-section acf-k-ip-groupe-texte-image anchor-target '>\n\n\t<div class=\"text-image-container row half-half\">\n\t\t<div class=\"image-container\" style=\"background-image:url();align-items:center;justify-content:center\">\n\t\t\t\t\t<img decoding=\"async\" class=\"image-mobile\" src=\"https:\/\/api-k.com\/wp-content\/uploads\/2021\/12\/Rectangle-36.png\" alt=\"\">\n\t\t\t\t\t\t<img decoding=\"async\" class=\"image\" src=\"https:\/\/api-k.com\/wp-content\/uploads\/2021\/12\/Rectangle-36.png\" alt=\"\">\n\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"image-icon-text-container\" style=\"background-color:#fbfdff\">\n\t\t\t\t<div class=\"icon-text-title\">NEED SOME HELP ?<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"image-icon-text-content\">\n\t\t\t\t\t<img class=\"image-icon-image\"src=\"https:\/\/api-k.com\/wp-content\/uploads\/2021\/12\/Fichier-15.png\" alt=\"\">\n\t\t\t\t\t<div class=\"image-icon-text\"><p><a href=\"#foire-aux-questions\">Frequently asked <br \/> questions<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"image-icon-text-content\">\n\t\t\t\t\t<img class=\"image-icon-image\"src=\"https:\/\/api-k.com\/wp-content\/uploads\/2022\/08\/Video-2.png\" alt=\"\">\n\t\t\t\t\t<div class=\"image-icon-text\"><p><a href=\"https:\/\/www.youtube.com\/channel\/UCCr6-iXob-Qsf8cV0zAcr0Q\" target=\"_blank\" rel=\"noopener\">Tutorial<br \/>\nvideos<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"image-icon-text-content\">\n\t\t\t\t\t<img class=\"image-icon-image\"src=\"https:\/\/api-k.com\/wp-content\/uploads\/2021\/12\/Fichier-16.png\" alt=\"\">\n\t\t\t\t\t<div class=\"image-icon-text\"><p><a href=\"#documents\">Downloadable <br \/>documents<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"image-icon-text-content\">\n\t\t\t\t\t<img class=\"image-icon-image\"src=\"https:\/\/api-k.com\/wp-content\/uploads\/2021\/12\/Fichier-19.png\" alt=\"\">\n\t\t\t\t\t<div class=\"image-icon-text\"><p><a href=\"#contact\">Contact<br \/>us<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n<\/div>\n\n\n\n<div id=\"foire-aux-questions\" class=\"wp-block-group has-blanc-glace-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div id='block_aea01d071d80e791f1335299082610d4' class='k-ip-faq acf-k-ip-faq anchor-target '>\n\t<div class=\"k-ip-faq__header\">\n\t\t<h2 class=\"k-ip-faq__title\">Frequently asked questions<\/h2>\n\n\t\t<div class=\"k-ip-faq__search\">\n\t\t\t<input type=\"text\" class=\"k-ip-faq__search__input\" placeholder=\"Search for a question or topic\">\n\t\t\t<img decoding=\"async\" class=\"k-ip-faq__search__icon\" src=\"https:\/\/api-k.com\/wp-content\/themes\/k-ip-ignition\/images\/magnifier-icon.svg\" \/>\n\t\t\t<img decoding=\"async\" class=\"k-ip-faq__search__icon-close\" src=\"https:\/\/api-k.com\/wp-content\/themes\/k-ip-ignition\/images\/close-icon.svg\" \/>\n\t\t<\/div>\n\n\t\t<button class=\"k-ip-faq__search__btn hide-desktop\">\n\t\t\t<img decoding=\"async\" class=\"k-ip-faq__search__icon\" src=\"https:\/\/api-k.com\/wp-content\/themes\/k-ip-ignition\/images\/magnifier-icon.svg\" \/>\n\t\t<\/button>\n\t<\/div>\n\n\t<ul class=\"k-ip-faq__groups\">\n\t\t\t\t\t<li class=\"k-ip-faq__group\">\n\t\t\t\t<a href class=\"k-ip-faq__group__link\" data-group=\"40\">\n\t\t\t\t\t<span>APP<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"k-ip-faq__group\">\n\t\t\t\t<a href class=\"k-ip-faq__group__link\" data-group=\"48\">\n\t\t\t\t\t<span>DESIGN<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"k-ip-faq__group\">\n\t\t\t\t<a href class=\"k-ip-faq__group__link\" data-group=\"53\">\n\t\t\t\t\t<span>DICTIONNARY<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"k-ip-faq__group\">\n\t\t\t\t<a href class=\"k-ip-faq__group__link\" data-group=\"44\">\n\t\t\t\t\t<span>E-SHOP<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"k-ip-faq__group\">\n\t\t\t\t<a href class=\"k-ip-faq__group__link\" data-group=\"52\">\n\t\t\t\t\t<span>QUICKSTART<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"k-ip-faq__group\">\n\t\t\t\t<a href class=\"k-ip-faq__group__link\" data-group=\"46\">\n\t\t\t\t\t<span>TECH<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"k-ip-faq__group\">\n\t\t\t\t<a href class=\"k-ip-faq__group__link\" data-group=\"41\">\n\t\t\t\t\t<span>USAGE<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n\n\t<div class=\"k-ip-faq__posts\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>You are a Beta KIPPER? Your KIP is a prototype. You may see some nuances in the way your beacon works compared to this FAQ. Do not hesitate to contact us via our dedicated address if you need more information.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"documents\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div id='block_61f04b004bc0d4b162408e30a9665b74' class='download-document-block  acf-k-ip-documents-a-telecharger anchor-target '>\n\t<h2 class=\"download-title\">DOWNLOADABLE DOCUMENTS<\/h2>\n\t<ul class=\"download-doc__groups\">\n\t\t\t<li class=\"download-doc__group\">\n\t\t\t<a href=\"https:\/\/api-k.com\/wp-content\/uploads\/2023\/01\/20230131_FicheProduitK-IP_.pdf\" target=\"_blank\" class=\"download-doc__group__link\">\n\t\t\t\t<span>TECHNICAL SPECIFICATIONS<\/span>\n\t\t\t<\/a>\n\t<\/li>\n\t\t\t\t<li class=\"download-doc__group\">\n\t\t\t<a href=\"https:\/\/api-k.com\/wp-content\/uploads\/2023\/05\/20230312-K-IP_Notice-dutilisation_web.pdf\" target=\"_blank\" class=\"download-doc__group__link\">\n\t\t\t\t<span>QUICKSTART<\/span>\n\t\t\t<\/a>\n\t<\/li>\n\t\t\t\t<li class=\"download-doc__group\">\n\t\t\t<a href=\"https:\/\/api-k.com\/wp-content\/uploads\/2022\/03\/20220321-K-IP_Securite\u0301_web_compressed.pdf\" target=\"_blank\" class=\"download-doc__group__link\">\n\t\t\t\t<span>PRODUCT AND SECURITY<\/span>\n\t\t\t<\/a>\n\t<\/li>\n\t\t\t<\/ul>\n\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div id='contact' class='contact-block acf-kip-bloc-contact anchor-target '>\n\t<h2 class=\"contact-title\">CONTACT US<\/h2>\n\t<div class=\"contact-content\"><p style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-855 aligncenter\" src=\"https:\/\/api-k.com\/wp-content\/uploads\/2021\/12\/Frame-3.png\" alt=\"\" width=\"74\" height=\"74\" \/><br \/>\n<strong><span class=\"smalltext\">E-MAIL<br \/>\n<\/span><\/strong><a href=\"mailto:support@api-k.com\"><span style=\"color: #91989c\"><span class=\"smalltext\">support@api-k.com<\/span><\/span><\/a><\/p>\n<\/div>\n\n<\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You are a Beta KIPPER? Your KIP is a prototype. You may see some nuances in the way your beacon works compared to this FAQ. Do not hesitate to contact us via our dedicated address if you need more information.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-2697","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support &amp; contact - APIK<\/title>\n<meta name=\"description\" content=\"Need help, advice or information about the K-IP? 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