As a loved one, the KIP solution informs you of various events via notifications on your phone and KIP app: new outing of your KIPPER, end of outing, time exceeded, distress alert. To inform you of these events, the app does not have to be open or in the background.
You need to have the app installed on your phone and be logged in with your account for the system to make the connection and deliver the notifications. The app can be on the background or closed.
In case the system cannot deliver the notifications (uninstalling the app or disconnected account on the app), the system will recognise the problem. It will compensate this by sending an information email to the concerned account.