CONDITIONS GENERALES DE VENTE

Update July the 22nd 2023

These General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”) apply, without restriction or reservation, to all sales concluded via the e-commerce site www.api-k.com (hereinafter referred to as “the Site”) between APIK, a simplified joint stock company with a capital of 5. 708 euros, whose registered office is located at 48 Avenue Lac du Bourget 73370 Le Bourget-du-Lac, registered with the Grenoble Trade and Companies Register under number 837 913 763 (hereinafter the “Seller” or “We”) and the end consumer wishing to acquire the products marketed on the website (hereinafter the “Products”) for his/her personal needs (hereinafter the “Customer”).  

Le Vendeur et le Client sont conjointement dénommées les « Parties ».

Le Client déclare avoir la capacité juridique permettant la conclusion d’un contrat au sens des articles 1145 et suivants du Code civil et atteste être une personne physique majeure agissant pour ses besoins personnels.

Le fait de passer commande sur le Site emporte acceptation pleine et entière des présentes CGV qui sont accessibles à tout moment sur le Site. Nous vous invitons à imprimer et conserver une copie des présentes CGV pour toute référence future. 

Les CGV applicables à la commande sont celles en vigueur à la date de la passation de la commande. Nous nous réservons le droit de modifier à tout moment les présentes CGV. Ces modifications sont publiées par leur mise en ligne et sont réputées acceptées sans réserve lorsque le Client accède au site postérieurement à leur mise en ligne. Dans l’hypothèse où l’une des clauses des présentes CGV serait nulle et non avenue par un changement de législation, de réglementation ou par une décision de justice, cela ne saurait en aucun cas affecter la validité et le respect des présentes CGV ni remettre en cause la validité des autres dispositions qui continueront à s’appliquer.

Le Client peut, préalablement à sa commande, prendre connaissance sur le Site des caractéristiques essentielles des Produits qu’il souhaite commander, présentées dans chacune des fiches Produits. Le choix de l’achat et du choix d’un Produit relève de la seule responsabilité du Client.

Le Client est tenu de se reporter au descriptif de chaque Produit afin d’en connaître les propriétés et les particularités essentielles. Les informations qui figurent sur le Site sont aussi précises que possible. Toutefois, les photographies et autres reproductions des articles ne sont qu’indicatives et n’ont pas de valeur contractuelle.

Our offers of Products and prices are valid for as long as they are visible on the Site, except in the case of special operations, the period of validity of which is specified on the Site. We invite the Customer to consult the availability of the Products sold on the information page of each Product.

Errors or modifications may exceptionally occur, particularly in the case of simultaneous orders of the same Product by several customers.

In the event of an order for a single product that proves to be unavailable, We reserve the right to cancel the order, subject to notifying the Customer.

In the case of an order for several Products, if one of the Products is finally unavailable, We will inform the Customer of the impossibility of sending the unavailable Product. The remainder of the order will be processed and dispatched to the Customer within the timeframe announced in the order tracking information email. The Customer may also choose to cancel the entire order, subject to informing us in advance by telephone or e-mail.

In order to ensure a better quality of service and availability of Products to all Site Customers, We reserve the right to limit the quantity of Products that may be purchased by the Customer, in accordance with the applicable provisions on the subject and in particular those of Article L. 121-11 of the French Consumer Code.

“KIP Beacons” are beacons designated and produced by the Seller allowing the geolocation of the Buyer via a connection to the APIK network.

The “APIK Network” is a private and local network installed by the Vendor on a given territory and made available to the Purchaser by a third party entity having subscribed with the Vendor. KIP Beacons may also be geolocated by emergency services which have FINDR Beacons from the Vendor. The Parties agree that the Vendor’s liability is strictly limited to the supply of the KIP Beacons purchased by the Purchaser, and in no case to the availability of an APIK Network at a given location, or to the possession of FINDR Beacons by emergency services.

The Buyer undertakes to use the KIP Beacons only (i) in the context of leisure activities and (ii) as a geolocation tool complementary to any other tools he may already have at his disposal (such as his cell phone, for example).

The purchase of Products on the Site is subject to the creation of a personal account.

Afin de créer ce compte personnel, Nous vous demanderons de renseigner votre nom, prénom, adresse email, date de naissance et numéro de téléphone. We will also ask you to choose a password that complies with CNIL recommendations. (https://www.cnil.fr/fr/les-conseils-de-la-cnil-pour-un-bon-mot-de-passe).

In addition, connection to your personal account requires an Internet connection, at your own expense. For optimal use, Users must have at least the latest or next-to-latest generation browser.

In any event, customers remain responsible for their computer environment and the compatibility of their equipment with the Site.

The Customer alone is authorized to access the account and use the Site’s services using his/her login and password. Thus, any access to a Customer’s account is deemed́ by operation of law to have beeń made by the said Customer. Similarly, access to services with one’s identifier and password as well as the purchase of Products is carried out under the sole responsibilitý of the Customer.

Consequently, in the event of loss, theft or any fraudulent act with regard to his login and password, the Customer must inform the Vendor as soon as possible and on this occasion justify his identitý by any means.

To be able to place an order for Products, the Customer must complete the following steps:

The order will be considered finalized when the Customer’s payment organization validates the payment.

In the event of prolonged inactivity at the time of connection, it is possible that the selection of Products chosen before this inactivity is no longer guaranteed. The customer will be invited to restart the selection from the beginning.

We reserve the right not to accept an order in the event of non-compliance with the GTC, in the event of errors or anomalies in the order, in the event of a payment incident or suspicion of fraud and/or abuse.

Le Client recevra ensuite par mail :

Unless otherwise stated, prices displayed on the Site are expressed in euros (€).

We reserve the right to modify prices at any time; Products will in any case be invoiced on the basis of the rates in force at the time the order is placed.

In accordance with the applicable rules and regulations, all purchases made via the Site are subject to value-added tax (VAT), which will be indicated when the order is validated.

Should one or more taxes or contributions be modified, or should new taxes or contributions be created, this change may be reflected in the sale price of the Products. No tax or contribution not foreseen at the time of the order may be subsequently requested from the Customer.

The prices invoiced are those in force on the date of the order. The Customer is informed that prices are subject to change. The Customer is therefore invited to pay attention to the price in force at the time of the order, which is mentioned on the Site when the product is placed in the shopping basket.

The amount of the shipping costs for delivery of the Products will be automatically displayed on the Site when the shipping method chosen by the Customer is validated, and will be communicated again to the Customer when the order is confirmed by e-mail. The payment requested from the Customer corresponds to the total amount of the purchase, including delivery charges.

Confirmation of the price paid and delivery charges in the form of an invoice in euro currency (€) is available to the Customer on his personal account accessible from the Site.

The price is payable in full, on the day the order is placed by the Customer, by secure payment, according to the methods proposed on the Site.

In the event of payment by bank card, the Customer guarantees the Vendor that he is the holder of the bank card he is using, and that the name appearing on the bank card to be debited is indeed his own. The Customer then communicates, in a secure environment via the Internet, the number and expiry date appearing on the front of his bank card, as well as the visual cryptogram numbers appearing on the back (or front) of his bank card. The Customer will be debited when the order is validated.

The amount due is the amount indicated on the order confirmation page displayed to the Customer at the time of payment.

In the event that, for any reason whatsoever (opposition, refusal of the issuing center, etc.), the debit of the sums due by the Customer proves impossible, the sale will be immediately cancelled and the Internet purchase process cancelled. We shall not be held liable in such a case.

We also reserve the right to refuse the customer any order or to honour a delivery if a previous payment dispute exists.

The customer’s credit card details are encrypted using SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the Internet. Payment is made directly to our bank, which means that no customer banking information is transmitted via the Site.

Despite data encryption, we remind you that no data transmission over the Internet is 100% secure and that information communicated online can potentially be intercepted and used by persons other than the intended recipient.

Products purchased on the Site are delivered to the delivery address provided by the Customer at the time of ordering. We are able to deliver in France and Europe once the delivery method and associated costs have been validated by the Customer.

The Customer is hereby informed that the Vendor may not be held liable in the event of incorrect information being entered by the Customer in his delivery address.

The Customer undertakes to provide all information relating to the conditions of delivery (place, recipient, etc.) when placing the order. This information is binding on the Customer. In the event of an error in the recipient’s contact details or other information, We cannot be held responsible for any impossibility of delivering the Products ordered.

When validating the order, the customer can choose one of the available delivery methods.

Deliveries are made by carrier within the times indicated on the Site, after your package has been prepared and from the date of dispatch. Customers are informed of the dispatch of their order by email.

For information, the average delivery time varies from 2 to 5 working days after receipt of your paid order, with a maximum of 3 weeks.

In addition, we inform you that in the event of a Product being out of stock, delivery may take longer than 3 weeks. In this case, you will be notified by e-mail or telephone.

We invite the customer to regularly consult his order tracking on his customer account.

If We are prevented from meeting the delivery date by force majeure or an act outside our control (article 14), in particular a fault attributable to the Customer, the delivery date is automatically extended by the duration of the impediment. We will inform the customer by e-mail of the occurrence and end of such impediments. If the impediment lasts for more than one month, the Customer may cancel the order ipso jure, without the Customer being entitled to claim compensation.

The cost of delivery (shipping costs) depends on the delivery option chosen, the destination country and the weight of the Products.

All details concerning the cost of delivery are detailed on the Site.

The Customer benefits, under the conditions set out in Articles L. 221-18 to L. 221-28 of the French Consumer Code, from a right of withdrawal in respect of Products purchased on the Site, within a period of fourteen (14) calendar days from the date of receipt of the Products.

In the case of multiple orders (of several Products), the withdrawal period runs from receipt of the last Product.

The Customer must declare his decision to exercise his right of withdrawal before the expiry of the aforementioned period. The Customer may complete and send his declaration of withdrawal either :

For digital products (e.g. subscriptions), the following specific conditions apply. The duration of the subscription is clearly specified on the product sheet, and its renewal is conditional either on an express mention on the said sheet, or on the customer’s deliberate choice. In accordance with the provisions of the French Consumer Code, New Legislative Part (Articles liminaire à L823-2), Article L221-28, in force since May 28, 2022 and amended by Ordinance n°2021-1734 of December 22, 2021 – art. 6, the right of withdrawal cannot be exercised for contracts for the supply of digital content without material support where performance has begun before the end of the withdrawal period, provided that the consumer has expressly consented to such an early start, has acknowledged the loss of his right of withdrawal, and that the professional has provided confirmation in accordance with the provisions of article L. 221-13. Under these regulations, once the subscription has been activated, it is non-refundable.

When exercising the right of withdrawal, the Product must be returned in its original packaging, unopened, in perfect condition (not stained, damaged, worn or worn), complete (including its user manual and accessories if applicable) so that it can be marketed as new.

The return of a Product is free of charge, with the exception of the cost of returning the Product, which is borne by the Customer. To do so, the Customer must send a request for a return label to the Vendor by e-mail and return the Products to the Vendor via its carrier, within a maximum of 14 days from the Customer’s declaration of withdrawal, using the said label.

If the Customer cannot or does not wish to use the pre-printed return label service, he may contact Customer Service who will register the Product return. In this case, we advise you to take out the insurance offered by your carrier. We will not be held responsible in the event of loss, wrong address or late delivery of a Product that the Customer wishes to return to the Vendor, as the risks of transport chosen and initiated by the Customer rest solely with the Customer.

We reserve the right to refuse the return of a Product and not to proceed with its reimbursement:

The refund of the returned Product(s) will be confirmed by email and will take place within a maximum of fourteen (14) calendar days from the day on which We received the returned Product.

We will process the refund using the same payment method you used for the original transaction.

In the event that the Customer returns only some of the Products ordered and not all of them, the delivery charges will not be refunded to the Customer. Only the returned Product will be refunded to the Customer.

We reserve the right to refund express delivery at the standard delivery rate.

If the Customer does not use the return label supplied with the order, it will be the Customer’s responsibility to return the Products themselves and to retain all proof of return, which presupposes that the Products are returned by registered post or by any other means giving a certain date to this dispatch. In this case, the cost of returning the Products will be borne by the Customer.

In the event of depreciation of a Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product, (in particular for Products returned incomplete, damaged, deteriorated, soiled or in any other condition that would reasonably suggest that they have been used), We reserve the right to refuse reimbursement or exchange of the damaged Product (unless it is a defective Product), which will be returned to the Customer.

We will not issue a refund if the Products returned by the Customer do not correspond to the Product(s) ordered or if they originate from a source other than the Site.

Article L. 217-4 Code de la consommation :

The seller delivers goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from packaging, assembly instructions or installation when the latter has been made his responsibility by the contract or has been carried out under his responsibility.

Article L. 217 5 Consumer Code :

The property conforms to the contract:

1° Whether it is fit for the purpose ordinarily expected of similar goods and, where applicable : – if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model;

– it has the qualities that a purchaser may legitimately expect in the light of public statements made by the seller, the producer or his representative, particularly in advertising or labelling;

2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller’s attention and accepted by the latter. Article L217-12 of the French Consumer Code: Any action resulting from a lack of conformity must be brought within two years of delivery of the goods.

When acting under the legal warranty of conformity, the Customer : – has a period of two years from delivery of the Product to take action against the Vendor; – may choose between repair or replacement of the Product, subject to the cost conditions stipulated in article L. 217-9 of the French Consumer Code; – is exempted from proving the existence of the Product’s lack of conformity during the 2 years following delivery of the Product. The legal warranty of conformity applies independently of any commercial warranty that may have been granted. The customer is reminded that he/she may decide to invoke the warranty against hidden defects in the item sold, in accordance with article 1641 of the French Civil Code, and that in this case he/she may choose between rescission of the sale or a reduction in the sale price, in accordance with article 1644 of the French Civil Code.

Within the framework of the legal warranty of conformity, We undertake, at the Customer’s option :

– or repair the Product;

– replace the Product with an identical one, subject to availability;

However, in accordance with article L.217-9 of the French Consumer Code, We may not proceed according to the Customer’s choice if this choice would have a manifestly disproportionate cost compared to the other method, taking into account the value of the good or the importance of the defect. We are then obliged to proceed, unless this is impossible, according to the method not chosen by the Customer.

If repair or replacement of the Product is impossible, the Customer may obtain a refund of the price paid and return the Product, or keep the Product and obtain a refund of part of the price, unless the lack of conformity is minor. The return, replacement or reimbursement of the Product will be free of charge for the Customer and does not preclude the possible award of damages should the Customer be entitled thereto.

“The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.

Article 1648 paragraph 1 of the French Civil Code :

“The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

Article 2232 of the French Civil Code:

“The postponement of the starting point, suspension or interruption of prescription may not have the effect of extending the period of extinctive prescription beyond twenty years from the day on which the right arose.

In the event of a latent defect :

-It is the customer’s responsibility to prove that he meets the warranty conditions.

-The Customer will have the choice of returning the Product and having the price refunded or keeping the Product and having part of the price refunded.

La procédure de retour des produits figure à l’article 7.2 des présentes CGV.  Le Client devra par ailleurs préciser la non-conformité alléguée.

In the event of any difficulty arising in connection with the order, the delivery of the Products, the Product warranty or in order to request an amicable settlement, the Customer may contact Customer Service :

Tous les éléments reproduits sur le Site, en ce compris les textes, commentaires, photos, marques, logos, illustrations, photographies et images, ainsi que la technologie sous-jacente du Site et son architecture, sont protégés par des droits de propriété intellectuelle. Ces éléments sont et demeurent notre propriété exclusive ou celle du titulaire des droits de propriété intellectuelle concernés pour lesquels Nous avons acquis régulièrement les droits d’exploitation.

Toute reproduction totale ou partielle du Site ou de l’un de ses éléments, par quelque procédé que ce soit, sur quelque support que ce soit, et pour quelque motif que ce soit, y compris tout lien hypertexte renvoyant vers le Site et utilisant notamment la technique du framing, du deep-linking, du in-line linking ou toute autre technique de lien profond est strictement interdite et constituerait une contrefaçon sanctionnée par les articles L.335-2 et suivants et/ou L.716-1 et suivants du Code de la propriété intellectuelle.

Sur le fondement de l’exécution du contrat de vente et de l’intérêt légitime de mettre en œuvre ses activités, Nous informons le Client que ses données personnelles sont collectées et traitées pour les besoins de la gestion de sa commande et plus généralement pour les besoins de la gestion de la relation client : création de compte, prise de commande, livraison, suivi de livraison, paiement, gestion et suivi droit de rétractation, demande d’échange ou retour, demande SAV.

Information on how we handle your personal data is detailed in our Privacy Policy. You can access your personal data at any time, object to its use, rectify it or have it deleted. You also have the right to portability and the right to limit the processing of your data. To exercise these rights, or if you have any questions about the processing of your data as part of our customer relationship, please contact us at privacy@api-k.com or contact Customer Services. If, after contacting us, you feel that your “Data Protection” rights have not been respected, you can submit a complaint online to the CNIL.

En complément des dispositions spécifiques détaillées au sein de l’Article 3.3 des présentes, notre responsabilité ne saurait être engagée pour tous les inconvénients ou dommages inhérents à l’utilisation du réseau Internet ou tout autre réseau de communication, notamment une rupture du service, une intrusion extérieure ou la présence de virus informatique, affectant l’accès ou le fonctionnement du Site, ou l’utilisation des Produits, sauf en cas de négligence grave ou faute intentionnelle de notre part.

Si tous les efforts sont faits pour assurer que la couleur et le motif des Produits dont les photos sont affichées sur le Site soient fidèles aux Produits originaux, des variations peuvent intervenir, notamment en raison des limitations techniques de rendu des couleurs sur les équipements informatiques du Client. Par conséquent, le Vendeur ne peut être tenu pour responsable d’erreurs ou d’inexactitudes non substantielles des photographies ou des représentations graphiques des Produits figurant sur le Site. En cas de questions sur les Produits, le Client peut naturellement prendre contact avec notre Service Client.

La survenance d’un événement constitutif de force majeure au sens de la jurisprudence et de l’article 1218 du Code Civil entrainera la suspension des obligations pesant sur le Vendeur. Cette inexécution du contrat ne pourra engager notre responsabilité́. Si le cas de force majeure a une durée d’existence supérieure à un (1) mois, le Vendeur pourra ne pas honorer la commande, à charge de rembourser le cas échéant le Client des sommes versées par lui au titre de la commande concernée.

Les Parties reconnaissent que l’écrit sous forme électronique est admis comme support probant au même titre que l’écrit sur support papier.

Le droit français est applicable aux présentes CGV.

Toutefois, si le Client ne réside pas en France Métropolitaine mais dans un autre pays de l’Union Européenne, celui-ci pourra se prévaloir des dispositions de loi applicables à son pays de résidence, lorsqu’elles sont plus favorables que les dispositions de droit français.

Le Client est informé qu’il peut en tout état de cause recourir à une médiation conventionnelle, ou auprès des instances de médiation sectorielles existantes, ou à tout autre mode alternatif de règlement des différends en cas de contestation.

In accordance with French Ordinance no. 2015-1033 and Decree no. 2015-1382, any so-called consumer dispute or litigation, subject to Article L.612-2 of the French Consumer Code, may be the subject of an amicable mediation settlement with CM2C (“CM2C”). To submit your dispute to the Mediator, you can (1) fill in the form on the https://cm2c.net/declarer-un-litige2.php website, under the “Declare a dispute” tab, or (2) send your request by ordinary or registered post to CM2C 14 rue Saint Jean 75017 PARIS . Whichever method you use to contact the CM2C, your request must contain the following elements to ensure prompt processing: your postal, e-mail and telephone contact details, as well as APIK’s full name and address a brief statement of the facts and proof of any prior steps taken with APIK.

A défaut de résolution amiable ou de recours à la médiation, les tribunaux français seront compétents pour connaitre de tous les litiges auxquels les présentes CGV pourraient donner lieu.  Toutefois, dans les conditions visées à l’article 15 du Règlement n°44/2001, du 22 décembre 2000, le Client pourra saisir le Tribunal du lieu où il est domicilié (et sous réserve que ce domicile soit situé dans la Zone de livraison)

Depuis le 15 février 2016, la plateforme en ligne de règlement amiable des litiges de la Commission Européenne est ouverte au public. Tout consommateur qui rencontre un litige avec une entreprise située sur le territoire de l’Union a la possibilité de déposer une demande de médiation par le biais de cette plateforme européenne http://ec.europa.eu/consumers/odr. Vous pouvez consulter également le site internet de la Commission européenne dédié à la médiation de la consommation : https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint_en